The past three years have brought significant changes to organizations in both leadership and the workforce. First, there is the natural retirement of many leaders in the Baby Boomer range.

In my most recent work, I have been delving into that important sense of belonging. It is a critical human need. We know what it feels like when we have

In 1996, I left the role of senior vice president of Holy Cross Hospital in Chicago, IL, for the role of administrator/president of Baptist Hospital, Inc., in Pensacola, FL. At

“Less is more” is a common term; however, it is very uncommonly practiced. It seems there is a natural tendency to feel that the more actions taken, the better the

What people want and need from us can be different from what we think. We can make assumptions, but until we ask, we can’t truly know. Recent research from the

As leaders, we know that praise, compliments, and “thank-yous” are important for many reasons. They fill people’s emotional bank accounts. They improve engagement and morale. Also, they build confidence and

We hear a lot about the need to show appreciation and empathy to employees. But with National Boss’s Day coming up on October 16, here is my message: Leaders need

“We all make mistakes” is a phrase we all have likely heard. It is often used to reduce someone’s guilt over making a mistake and/or the fear of the consequences