January 16, 2020

Choosing values over revenue is tough, but it’s always right.

Does it ever make sense to fire a customer? Is there ever a time when the customer is not right, or when the customer shouldn’t come first? Is it ever […]
August 12, 2019

Seven Common Fears Leaders Face (and How to Defuse Them)

Most leaders feel fear. I am no exception. I was in my late 30s and had just been promoted to a vice president role. I was attending my first senior […]
August 8, 2019

Six Great Ice Breakers for High-Performance Groups

Group sessions and workshops can be quite powerful. Whether coworkers are meeting to collaborate on a project or community leaders are coming together to brainstorm a revitalization initiative, the variety […]
August 4, 2019

Ten Habits of Highly Effective Employees

Great employees are the key to great companies. Not only do they have a high level of competency around the product and their job, they have a natural rapport with […]
August 1, 2019

Three Major Traits of a Successful Leader (and how to develop them in yourself)

As I travel around the country to visit different communities, people can ask me some thought-provoking questions. Recently after a presentation, a 27-year-old woman wanted to follow up on professional […]