Does it ever make sense to fire a customer? Is there ever a time when the customer is not right, or when the customer shouldn’t come first? Is it ever […]
Most leaders feel fear. I am no exception. I was in my late 30s and had just been promoted to a vice president role. I was attending my first senior […]
Group sessions and workshops can be quite powerful. Whether coworkers are meeting to collaborate on a project or community leaders are coming together to brainstorm a revitalization initiative, the variety […]
Great employees are the key to great companies. Not only do they have a high level of competency around the product and their job, they have a natural rapport with […]
As I travel around the country to visit different communities, people can ask me some thought-provoking questions. Recently after a presentation, a 27-year-old woman wanted to follow up on professional […]
