May 16, 2022

Sonia and Renee

May 16, 2022

It’s Time to Bring Back Accountability. Here’s How.

When can we start holding people accountable again? This is a question I frequently receive. It does not mean that there is no accountability. What it does mean is that due […]
May 9, 2022

Using Customer Feedback to Create a Better Organization

I have spent three decades utilizing surveys. They help provide opportunities for recognition and/or opportunities to learn and improve. A few weeks ago, for example, I shared a column on why companies should […]
May 2, 2022

Terre and Dennis

May 2, 2022

Finding Your Calling: A Graduation Message.

I spend a lot of time thinking, writing, and speaking on how working in healthcare is a calling. And around graduation time, I tend to think about the notion of […]