Who is your biggest competitor? This is a question I ask when a business comes to me seeking assistance in improving their performance. The most common answer I hear is a […]
Life doesn’t always go perfectly. Neither does business. From time to time, mistakes will happen, and we will let customers down. And while service missteps are always upsetting (to the […]
Have you ever noticed that when things don’t go well, there’s always a meeting afterward? It’s typical for companies to do a deep dive, analyzing step by step what went […]
If you don’t know where you are going, any road will take you there. As work gets back in full swing, many of us are finding ourselves in new territory. […]
Some weeks back, I was at a facilitated session in which many people had different ideas and solutions. This could have been a difficult meeting, but it went well. I […]
