Good Leaders Choose Character, Not Comfort
There are numerous times in a person’s life when they are at a crossroads. One road is marked comfort. The other road is marked character. When people are asked which
The Mid-Year Employee Check-In: Why It Matters and How to Do It
Over the years, with the companies I am part of, we have put in place a mid-year check-in with all employees. It starts with me checking in with my direct
We All Lose Eventually. What Matters Is How We Handle It.
No one goes undefeated. We will all face a disappointment, failure, or some other form of loss at one time or another. How a loss is handled says a great
Taking the High Road: How Employees Leave an Organization Really Matters
In every organization, there will be situations in which the “fit” is not right for some employees. As a result, employees are let go. In other cases, employees may decide
Strong Leaders Know When to Seek Outside Help
Who is your biggest competitor? This is a question I ask when a business comes to me seeking assistance in improving their performance. The most common answer I hear is a
Service Recovery: When Done Well, It Turns Dissatisfied Customers into Raving Fans
Life doesn’t always go perfectly. Neither does business. From time to time, mistakes will happen, and we will let customers down. And while service missteps are always upsetting (to the
Find What’s Right and Recreate It. (Some Questions That May Help)
Have you ever noticed that when things don’t go well, there’s always a meeting afterward? It’s typical for companies to do a deep dive, analyzing step by step what went
Don’t Just “Go Back to Work.” Push Forward!
If you don’t know where you are going, any road will take you there. As work gets back in full swing, many of us are finding ourselves in new territory.
Good Leaders Choose Character, Not Comfort
There are numerous times in a person’s life when they are at a crossroads. One road is marked comfort. The other road is marked character. When people are asked which
The Mid-Year Employee Check-In: Why It Matters and How to Do It
Over the years, with the companies I am part of, we have put in place a mid-year check-in with all employees. It starts with me checking in with my direct
We All Lose Eventually. What Matters Is How We Handle It.
No one goes undefeated. We will all face a disappointment, failure, or some other form of loss at one time or another. How a loss is handled says a great
Taking the High Road: How Employees Leave an Organization Really Matters
In every organization, there will be situations in which the “fit” is not right for some employees. As a result, employees are let go. In other cases, employees may decide
Strong Leaders Know When to Seek Outside Help
Who is your biggest competitor? This is a question I ask when a business comes to me seeking assistance in improving their performance. The most common answer I hear is a
Service Recovery: When Done Well, It Turns Dissatisfied Customers into Raving Fans
Life doesn’t always go perfectly. Neither does business. From time to time, mistakes will happen, and we will let customers down. And while service missteps are always upsetting (to the
Find What’s Right and Recreate It. (Some Questions That May Help)
Have you ever noticed that when things don’t go well, there’s always a meeting afterward? It’s typical for companies to do a deep dive, analyzing step by step what went
Don’t Just “Go Back to Work.” Push Forward!
If you don’t know where you are going, any road will take you there. As work gets back in full swing, many of us are finding ourselves in new territory.